Support

Welcome to the official support page for Medicalc, the medical score and formula calculator for educational use.

This repository provides

• Technical support
• Bug reporting
• Feature requests
• Documentation
• Safety & medical disclaimers
• Contact information

🆘 How to Get Support

If you experience issues or have questions, please contact us:

• 📧 Email: alice.laquerriere@gmx.de

When contacting support, please include:

• App name: MedicalcScores
• App version
• Device model (e.g., iPhone 15 Pro)
• iOS version
• Description of the issue
• Steps to reproduce it

🐛 GitHub Issues

You may also report bugs or request features here: https://github.com/A-bi/medicalc-support/issues

📘 About MedicalcScores

MedicalcScores provides:

• standardized medical scoring tools
• validated formula-based calculators
• structured descriptions
• transparent literature references
• scientifically grounded medical information

The app is:

• for educational and informational purposes only
• not a medical device
• not a substitute for clinical judgment
• not intended for diagnosis or treatment

Intended Audience / Language Notice: This app is designed primarily for medical professionals and medical students in Germany, Austria, and Switzerland. It is provided for educational and clinical support purposes only and does not replace clinical judgment or local guidelines.

📚 Evidence & Citations

Medicalc follows Apple guideline 1.4.1 Safety: Physical Harm by including:

• source citations inside the app
• published references for each score
• transparent calculation descriptions
• no unsupported medical statements

All formulas derive from peer-reviewed literature and established clinical criteria.

🔐 Privacy

• collects no personal data
• stores no patient information
• sends no information to external servers
• works entirely offline

Full privacy policy: https://github.com/A-bi/DocToMind_Support/blob/main/PRIVACY.md

⚠️ Medical Disclaimer

Medicalc is not intended for:

• diagnostic decisions
• therapeutic decisions
• emergency management
• triage
• replacing professional medical consultation

Always follow local guidelines and professional clinical judgment.

👩‍⚕️ About the Developer

Alice Laquerriere
Researcher in data science & clinical AI.

More projects: https://alicelaquerriere.org/projects

📞 Contact

For any assistance:

• 📧 alice.laquerriere@gmx.de
• 🐛 https://github.com/A-bi/MedicalcScore-Support/issues

Medicalc Support Information: This file provides additional support information required by Apple App Store review.

Welcome to the official support page for DocToMind, the smart document scanner and AI-assisted analysis tool for medical texts.

This repository provides

• Technical support
• Bug reporting
• Feature requests
• Documentation
• Safety & medical disclaimers
• Contact information

🆘 How to Get Support

If you experience issues or have questions about DocToMind, please contact us:

• 📧 Email: alice.laquerriere@gmx.de

When contacting support, please include:

• App name: DocToMind
• App version
• Device model (e.g., iPhone 15 Pro, iPad Air)
• iOS / iPadOS version
• Description of the issue
• Steps to reproduce it (what you did before the bug appeared)
• Optional: Screenshots or a short screen recording (no patient data)

🐛 GitHub Issues

You may also report bugs or request features via GitHub Issues in this repository.

👉 https://github.com/A-bi/DocToMind_Support/blob/main/ISSUE_TEMPLATE/bug_report.md

📘 About DocToMind

DocToMind helps clinicians and students to work with medical documents more efficiently by providing:

• document scanning and OCR (e.g., discharge letters, findings, notes)
• conversion to editable text
• AI-assisted summaries (doctor-focused and simple-language versions)
• extraction of meta-data (patient, dates, diagnoses – if entered by the user)
• optional learning cards / Anki TSV export
• optional checklists / “next steps” suggestions for educational reflection

The app is:

• for educational and informational purposes only
• not a medical device
• not a substitute for clinical judgment
• not intended for diagnosis or treatment
• not intended to generate binding medical documentation

Intended Audience / Language Notice: DocToMind is designed primarily for medical professionals and medical students in Germany, Austria, and Switzerland. It is provided for educational and clinical support purposes only and does not replace clinical judgment, institutional policies, or local guidelines.

📚 Evidence, AI & Citations

DocToMind uses on-device AI models to summarise and restructure medical texts. To comply with Apple guideline 1.4.1 Safety: Physical Harm, the app:

• avoids definitive diagnostic or therapeutic recommendations
• labels AI-generated output as non-binding, educational content
• encourages verification against original documents and guidelines
• allows the user to review and edit all generated text

Any medical information or terminology is based on established clinical usage and literature but may be incomplete, outdated, or incorrect. Always verify with original sources and current guidelines.

🔐 Privacy

Depending on your workflow, DocToMind may be used with sensitive medical content. Please use it responsibly.

DocToMind:

• is designed to work locally on the device
• does not require an online account
• does not automatically upload documents to external servers
• stores processed text only within the app or in exports explicitly created by the user

If you have questions regarding privacy, please contact us via email.

⚠️ Medical Disclaimer

DocToMind is not intended for:

• making diagnostic decisions
• choosing or adjusting therapy
• emergency management or triage
• replacing professional medical consultation
• creating legally binding medical reports

All AI-generated suggestions, summaries, or “next steps” are non-binding and must always be reviewed critically by qualified medical professionals. Always follow local guidelines, institutional policies, and your own clinical judgment.

👩‍⚕️ About the Developer

Alice Laquerriere
Physician and researcher in data science & clinical AI.

More projects: https://alicelaquerriere.org/projects

📞 Contact

For any assistance related to DocToMind:

• 📧 alice.laquerriere@gmx.de

We aim to respond within 24–48 hours.

Privacy Policy (DocToMind)

Last updated: December 2025

Controller / Developer

Alice Laquerriere
E-mail: alice.laquerriere@gmx.de

1. General Principles

DocToMind is a learning and productivity tool for medical texts. The app is designed to work primarily on your device, not on external servers.

• There is no automatic upload of your documents or content to external servers.
• No third-party tracking or analytics services (e.g. Google Analytics, Firebase Analytics) are used.
• No profiling in the sense of the GDPR is performed.

2. Data Processed in the App

2.1 Documents and Content

With DocToMind you can, for example:

• scan medical documents (e.g. letters, reports, notes)
• perform OCR (text recognition)
• generate summaries, learning cards and explanations

Whether personal data is processed depends entirely on the documents that you choose to import into the app (for example, if real patient data is contained in a document).

These contents are:

• processed locally on your device
• stored only inside the app or
• stored in files/exports that you explicitly create (e.g. text export, Anki TSV).

There is no automatic transfer of these contents to the developer or to any third party. You, as the user, are responsible for using the app in compliance with applicable data protection rules (e.g. anonymising patient data, following institutional policies).

2.2 Technical Data / App Functionality

To provide basic functionality, the app may locally process technical information such as:

• device type (iPhone / iPad – used internally for layout and display)
• settings you choose within the app

These data are used solely to provide the app’s features and are not transmitted to external servers. Legal basis (where GDPR applies): Art. 6(1)(b) GDPR.

2.3 Camera

DocToMind uses the device camera only to scan documents that you explicitly choose to capture (e.g. medical letters, reports, notes or learning material). The images are processed locally on the device to perform OCR and generate text. They are not automatically uploaded to any external server by the app.

3. Contacting Support

If you contact support (for example by e-mail to alice.laquerriere@gmx.de), the personal data you provide will be processed, such as:

• your e-mail address
• the content of your message
• any error descriptions, screenshots or logs you choose to send

These data are used solely to handle and respond to your request. Legal basis: Art. 6(1)(b) GDPR and, where applicable, Art. 6(1)(f) GDPR.

4. No Third-Party Services / No Data Sharing

DocToMind does not use:

• external analytics services
• advertising networks or ad tracking
• social media plugins

No data is shared with third parties, unless required by law or you explicitly consent to it.

5. Data Retention

• Data stored on your device are kept as long as you do not delete them yourself or remove the app.
• Data from support requests (e.g. e-mails) are stored only as long as necessary, subject to statutory retention obligations.

6. Your Rights under the GDPR

Where GDPR applies, you have the following rights:

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction of processing (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR)
• Right to withdraw consent (Art. 7(3) GDPR), where applicable

You also have the right to lodge a complaint with a data protection supervisory authority.

7. Changes to this Privacy Policy

This privacy policy may be updated from time to time, for example if app features change or legal requirements are updated. The current version is always available in the official DocToMind support repository as PRIVACY.md.

Issue template (Bug report)